FAQs

         Shipping
  1. How can I cancel or make changes to my order?

    Simply contact our support team through live chat or on InstagramFacebook, or Twitter and we will help you with cancellation or changes.

  2. Can I return my order?

    For sure you can, we guarantee our customers full satisfaction and if you are not happy with your order any reason, you have 10 days from receiving your order to return it. Please note that customized cases are NOT refundable under any circumstances. During promotions and Big Deals shipping fees are NOT refundable. Please note that we might seek different methods for refunding, the courier company may be delayed, in order to avoid any delay or inconvenience, we will transfer you the amount needed through different payment methods, Bank Transfer or Telecommunication Companies E-Wallets.

    *Shipping Fees are refundable.

  3. Why my order hasn’t been shipped yet?

    During sale and promotional periods, the delivery may take a little longer than usual

  4. How much is shipping?

    We currently deliver only to Cairo and Giza for EGP 35

  5. How long does it take to receive my order?

    We always try our best to minimize the duration of shipping, so it may take 2-4 business days for your order to be shipped. 

  6. How can I check my order status?

    By placing an order you will receive a special code with it, visit bosta.com and paste that code on tracking section, so you can live-track your order.

          Ordering
  1. Can i apply 2 promo codes ?

    As we are always running promotional discounts, you can only use one promo code per order.

  2. Do you customize cases?

    Yesss!! Now you can customize your own phone case, adding text, uploading favorite photos and more click here to create..

  3. Do you accept bulk purchases?

    Please send us an email to hi@zazzeg.com  with more details and we will follow up.

  4. If my product got defective in any way possible can I return or exchange it after exceeding the 14 days policy?

    We offer a 14 days free of charge return or exchange, however after exceeding the time frame stated above, some situations might receive a discount code for a future purchase.

    Company
  1. Where is your company from?

    Zazz is a Tech-accessory brand based in Cairo, Egypt.

  2. May I join Zazz?

    We post on our social media accounts our offered free vacancies, we will keep you updated.

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